Let’s get you unstuck.
Foxluma support, from your first match to the last bead.
Email the game team
hi@viralink.topInclude your device model, operating-system version, level number and what happened. A screenshot can help. Please do not send passwords or payment information.
Player questions
Why do some selected beads stay in the bottle?
Pieces must share both shape and color. Only complete pairs are removed, so an unmatched final piece stays. Pieces behind another bead cannot be selected through it. Rotate the bottle to reach them.
How do I rotate instead of selecting?
Start your drag in an empty area beside the beads, then move left or right. Starting directly on a bead begins selection.
What happens when I run out of moves?
You can retry the level. When a rewarded ad is available, completing it offers five extra moves, up to twice in the same attempt. Closing early or an unavailable ad does not grant the reward. Ads require internet and availability varies.
What do Shake and Joker do?
Shake rearranges the beads. Joker helps remove one matching type. Each assist requires finishing an optional rewarded ad when available. You can keep playing without using either assist.
Where is my progress saved?
Progress and settings are stored on your device. There is no game account or cloud sync. Reset progress in Settings clears completed levels but keeps preferences. Deleting the app may lose your progress.
Can I play offline or turn the sound off?
The puzzles work offline; ads need internet. In Settings you can separately adjust music and sound effects, choose language and scenery, and reduce motion.
How can I change ad privacy choices?
Open Settings and look for Ad privacy choices when available in your region. You can also manage tracking permissions in iOS Settings. Refusing tracking does not prevent puzzle play.
The game is in development. This help describes the current version and may evolve for launch.